Privacy Policy

Introduction

astralisium SARL ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us.

As a Luxembourg-based company, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

Data We Collect

We collect personal information that you provide to us directly and information that is automatically collected when you use our website or services. The data we collect includes:

Information You Provide

• Contact information (name, email address, phone number, company name)
• Communication preferences and enquiry details
• Information provided in forms, surveys, or correspondence
• Business requirements and technical specifications for our services

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics information
• Cookie data and tracking information
• Device information and technical specifications

How We Use Your Information

We process your personal data for legitimate business purposes and with your consent where required. How we use your information includes:

• Responding to your enquiries and providing customer support
• Delivering our KPI dashboard software services and solutions
• Communicating about our services, updates, and relevant business information
• Improving our website, services, and user experience
• Complying with legal obligations and protecting our legitimate interests
• Marketing our services to you (with your consent where required)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary for performing our services
• Legitimate interests: For business operations, security, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal compliance: To meet regulatory and legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Service providers and contractors who assist in delivering our services
• Professional advisers (lawyers, accountants, auditors)
• Regulatory authorities when required by law
• Third-party analytics and advertising services (Google Analytics, Google Ads)

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: 3 years from last contact
• Client data: Duration of contract plus 7 years for legal compliance
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 3 years of inactivity

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Certification schemes and codes of conduct

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Luxembourg data protection authority (Commission Nationale pour la Protection des Données - CNPD) if you believe we have not handled your personal data appropriately.